FAQ

1.  How long does shipping take?

We process orders within 1–2 business days. Delivery within the USA usually takes 3–4 business days after shipping.

2.  Do you provide order tracking?

Yes, once your order is shipped, you will receive a tracking number so you can follow your delivery status.

3.  What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and in the same condition as received.

4.  How long does a refund take?

Once your return is approved, refunds are processed within 5–10 business days to your original payment method.

5. Can I cancel my order?

Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible.

6.  What if I enter the wrong shipping address?

Please contact us immediately. If the order has not shipped, we can update the address. Otherwise, we are not responsible for delivery issues caused by incorrect addresses.

7.  What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item, and we will resolve the issue quickly.

8.  How can I contact you?

You can reach us anytime:

• Email: info@ohona.shop
• Phone: +1 831-842-8724