Refund policy
Welcome to Ohona. Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days from the date your order was delivered.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be returned in the original packaging
- Include proof of purchase (receipt or order confirmation)
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards (if applicable)
- Used, worn, or damaged items not caused by our error
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method
- Refund processing may take 5–10 business days depending on your bank or payment provider
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
If you need an exchange, please contact us before returning the item.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect
- Original shipping charges are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item and packaging
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: support@ohona.shop
Phone: +1 831-842-8724
Address: 5539 Dumfries Dr, Houston, TX 77096, United States