Shipping policy
Welcome to Ohona. We are committed to providing fast, secure, and reliable shipping for all orders placed through our website. Please review the information below regarding our shipping process.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday), excluding weekends and holidays.
- Order Cut-Off Time: 4:00 PM (EST - New York Time)
- Orders placed after the cut-off time will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
We currently ship within the United States only.
Estimated delivery time:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Shipping Days: Monday through Friday
Delivery times may vary depending on your location, weather conditions, carrier delays, or high order volumes.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your package in real time.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Ohona is not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping addresses.
Delayed or Lost Packages
While we do our best to ensure timely delivery, unexpected delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances. If your package is significantly delayed, please contact us and we will assist you as quickly as possible.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Email: info@ohona.shop
Phone: +1 831-842-8724
Address: 5539 Dumfries Dr, Houston, TX 77096, United States