Privacy policy

Last Updated: April 2026

ohona operates this website and online store to provide customers with products and services (“Services”). This store is powered by Shopify, which enables us to securely deliver our Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store.

By using our Services, you agree to the collection and use of your information in accordance with this policy.

1. Business Information

ohona is an eCommerce business operated from the United States.

Contact Details:

  • Email: support@ohona.shop 
  • Phone: +1 831-842-8724
  • Address: 5539 Dumfries Dr, Houston, TX 77096, United States

2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, billing/shipping address, phone number, email
  • Payment Information: Credit/debit card details, billing details (processed securely via Shopify)
  • Account Information: Username, password, preferences
  • Order Information: Purchase history, cart activity, returns, exchanges
  • Communication Data: Messages, emails, customer service requests
  • Device Information: IP address, browser type, device identifiers
  • Usage Data: Pages visited, time spent, interactions on our website

3. How We Collect Information

We collect information:

  • Directly from you (when you place orders or contact us)
  • Automatically (via cookies and tracking technologies)
  • From service providers (e.g., Shopify, payment processors)
  • From third-party partners (advertising and analytics providers)

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website performance and user experience
  • Send order updates and service notifications
  • Prevent fraud and enhance security
  • Send marketing communications (you can opt out anytime)
  • Display personalized ads and offers

Legal Basis (GDPR): We process your data based on contractual necessity, your consent, and our legitimate business interests.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping session active
  • Remember your preferences
  • Analyze website traffic and performance
  • Deliver personalized advertisements

You can control cookies through your browser settings.

6. Sharing Your Information

We may share your personal information with:

  • Shopify (our eCommerce platform provider)
  • Payment processors (to securely process payments)
  • Shipping partners (to deliver your orders)
  • Marketing and advertising partners (for promotions and ads)
  • Legal authorities (when required by law)

These third parties are required to protect your information.

7. Shopify & Third-Party Processing

Our store is hosted by Shopify. Your data may be processed and stored on Shopify servers and may be transferred internationally to provide services.

To learn more, please review Shopify’s privacy policy:
https://privacy.shopify.com/

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Opt out of marketing or targeted advertising

To exercise your rights, contact us at:
E-mail: info@ohona.shop

9. Opt-Out of Marketing & Advertising

You can opt out of:

  • Email marketing by clicking the unsubscribe link in emails
  • Targeted advertising by contacting us at support@ohona.shop 

We respect privacy preference signals such as Global Privacy Control (GPC) where applicable.

10. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

13. International Data Transfers

Your information may be transferred and processed outside your country, including the United States.

Where required, we use appropriate safeguards such as Standard Contractual Clauses.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ohona

  • Phone: info@ohona.shop 
  • E-mail: +1 831-842-8724
  • Address: 5539 Dumfries Dr, Houston, TX 77096, United States